Privacy Policy

Proteor USA LLC Privacy Policy
Effective Date: July 13, 2025

At Proteor USA LLC, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how Proteor USA LLC collects, uses, discloses, and safeguards the information you provide, particularly in relation to our SMS messaging services, in compliance with The Campaign Registry (TCR) requirements and other applicable privacy laws.

By interacting with Proteor USA LLC’s services, including our SMS messaging, you agree to the terms of this Privacy Policy.

1. Information We Collect
Proteor USA LLC collects various types of information to provide and improve our services. The information we collect may include:

  • Personal Identification Information: Name, email address, phone number, physical address, and other contact details you provide when you register for our services, make a purchase, or sign up for SMS communications.
  • Consent Records: When you opt-in to our SMS messaging, we collect and store records of your consent, including the date, time, and method of opt-in, and the IP address used (if applicable) to ensure compliance with TCR and other regulations.
  • Usage Data: Information about how you interact with our website and services, such as your IP address, browser type, access times, pages viewed, and other Browse details.
  • Transactional Information: Details related to purchases, services acquired, and payment information (though sensitive payment card details are typically processed by third-party payment processors and not directly stored by Proteor USA LLC).
  • Message Content: The content of SMS messages sent to and from Proteor USA LLC for the purpose of providing the requested service, support, or information.

2. How We Collect Your Information
We collect information through various methods, including:

  • Directly from You: When you complete forms on our website (e.g., contact forms, sign-up forms for SMS), make a purchase, interact with our customer service, or otherwise communicate with us.
  • Automated Technologies: Through cookies, web beacons, and similar tracking technologies when you visit our website.
  • Third-Party Services: From third-party service providers who assist us in operating our business and delivering our services, always under strict confidentiality agreements.

3. How We Use Your Information
Proteor USA LLC uses the collected information for the following purposes:

  • To Provide and Manage Services: To deliver the products, services, and information you request, process transactions, and manage your account.
  • SMS Communication: To send you SMS messages you have opted into, such
    as:
    • Transactional alerts (e.g., order confirmations, shipping updates)
    • Customer service communications (e.g., responses to inquiries, support messages)
    • Appointment reminders
    • Promotional offers and marketing messages (only if you have explicitly opted in for these)
    • Two-factor authentication (2FA) codes
  • Improve Our Services: To understand how our services are used, conduct research and analytics, and enhance user experience.
  • Personalization: To tailor our services and communications to your preferences.
  • Communication: To respond to your inquiries, send you administrative information, technical notices, updates, security alerts, and support messages.
  • Compliance and Legal Obligations: To comply with legal obligations, enforce our terms and conditions, prevent fraud, and meet regulatory requirements, including those mandated by The Campaign Registry (TCR).

4. Sharing Your Information
Proteor USA LLC is committed to protecting your privacy. We want to be clear about how we share your information:

  • SMS opt-in or phone numbers collected for SMS purposes will NEVER be shared with third parties or affiliates for marketing or promotional purposes.
  • We do not sell, rent, or trade your personal information.
  • We may share your information with trusted third-party service providers who perform services on our behalf, such as SMS message delivery platforms, payment processors, analytics providers, and customer support services. These third parties are contractually obligated to use your information solely for the purpose of providing the services requested by Proteor USA LLC and to maintain the confidentiality and security of your information.
  • We may disclose your information if required by law, in response to a subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Proteor USA LLC, our users, or the public.
  • In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, provided the acquiring entity agrees to adhere to the principles of this Privacy Policy.

5. Data Security
Proteor USA LLC implements reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Rights and Choices
You have certain rights regarding your personal information:

  • Opt-Out: You can opt out of receiving SMS messages from Proteor at any time by replying STOP or UNSUBSCRIBE to any message you receive from us. After opting out, you will no longer receive further messages from that specific SMS campaign. Message and data rates may apply to the opt-out process.
  • Help Information: To receive help or support regarding our SMS messages, you can reply HELP to any message. We will respond with information about our service and how to contact us.
  • Access, Correction, and Deletion: You may request to access, correct, or delete the personal information we hold about you, subject to any legal obligations we have to retain it for TCR compliance or other legal reasons.
    Withdraw Consent: You may withdraw your consent for future processing of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
  • To exercise these rights, or if you have any questions about this Privacy Policy, please contact us using the information provided in the “Contact Us” section below.

7. Cookies and Tracking Technologies
Proteor USA LLC may use cookies and similar tracking technologies to enhance your experience on our website, analyze website traffic, and understand user behavior. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy
Proteor USA LLC reserves the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Effective Date” at the top of this page. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us
If you have any questions about this Privacy Policy, our data practices, or your rights, please contact Proteor USA LLC at:

info@proteor.com | shop.proteorusa.com | 855-450-7300

Mailing addresses:

  • TEMPE: 1236 West Southern Ave, Suite 101 Tempe, AZ 85282
  • CALIFORNIA: 46 Discovery Irvine, CA 92618
  • UTAH: 491 East 350 North, Gunnison, UT 84634